Frequently Asked Questions

The class actions allege that the emission levels in certain Hino trucks were misrepresented and exceed regulatory limits. The settlement does not involve a finding or admission of liability.

The class consists of any person who purchased or leased in Canada before February 25, 2025 an on-road vehicle equipped with a Hino model year 2010-2019 engine, excluding entities affiliated with Hino. Eligible Hino truck models include most or all:

Hino 155 (2012-2020)                   Hino 198 (2011-2013)                   Hino 268 (2011-2020)

Hino 165 (2013-2020)                   Hino 238 (2011-2020)                   Hino 338 (2011-2020)

Hino 195 (2012-2020)                   Hino 258 (2011-2020)                   Hino L series (2021)

If approved, the settlement agreement will provide compensation and other valuable benefits to class members. These benefits include:

• A $55,000,000 settlement fund to pay class members who submit a valid claim. The compensation available for each class truck will be a minimum of $1,500. The actual amount for each class truck will depend on the number of valid claims submitted and court-awarded class counsel fees and administration costs;
• A robust extended warranty that covers the repair or replacement of various emission control system component parts, including the cost of any diagnostic test leading to the repair; and
• A new parts warranty if there is a government-mandated or government-recommended emissions system recall or repair campaign involving the Class Trucks in the next three years.

If you received a direct communication including a Claim ID and PIN from the claims administrator, Verita Global, it means you have a class truck. If you did not, you can check whether you have a class truck by entering your vehicle identification number (“VIN”) in the VIN lookup tool found HERE. If the VIN lookup tool does not recognize your VIN and you purchased your vehicle second-hand, contact the claims administrator to find out if you can submit a claim.

If you do nothing, you will not get a payment if the Settlement Agreement is approved, but your Class Truck will still receive the Extended Warranty and be eligible for the New Parts Warranty. You will also be bound by the Settlement Agreement, including the releases. You will not be able to start a lawsuit or be part of any other lawsuit against Hino about the legal issues in this case.

If you initiated a lawsuit in Québec against Hino with respect to the same subject matter covered by the Class Actions and you do not discontinue it before April 28, 2025, you are automatically excluded from the Class Action in Québec.

After deducting Class Counsel Fees (see Question 33 of the Long Form Notice) and the Claims Administration Costs, the remaining amount will be allocated evenly among all Class Trucks for which the Claims Administrator receives a valid claim. The compensation available for each Class Truck will depend on the number of valid claims submitted but, at a minimum, $1,500 has been allocated per Class Truck.

If more than one Class Member submits a valid claim for the same Class Truck, 60% of the compensation for that Class Truck will be allocated to the original owner who purchased the truck new, and the remaining 40% will be allocated to or divided evenly among the other Class Member(s) that submit a valid claim for that same truck.

For example, if each Class Truck is allocated $2,000 and an original owner and two subsequent owners all submit valid claims for the same truck, the original owner would be allocated $1,200, and the two subsequent owners would each be allocated $400.

If the Distribution Protocol is approved, Class Members who leased their Class Truck and whose lease was for less than six (6) months will not be eligible for compensation. Class Members who owned a Class Truck for less than six (6) months and do not own it at the time they submit a claim may not be eligible for compensation.

The Extended Warranty covers the cost of all parts and labour needed to repair or replace the components listed below for the corresponding indicated lengths of time.

The Extended Warranty also covers (i) the cost of any diagnostic tests or OBD Diagnostic Scan for malfunctions that trigger the OBD Malfunction Indicator Light (MIL), regardless of whether the malfunction is attributable to a part that is covered under the Extended Warranty, for the greater of 8 years from the date that the Courts grant final approval of the Settlement, 8 years from the expiration of the standard Hino warranty coverage for the Class Truck, or 10 years from the date that the Class Truck was first delivered to the original purchaser or lessee and (ii) the cost of any diagnostic test leading to a repair covered under this Extended Warranty.

Under the terms of the Extended Warranty, Hino cannot impose any fees or charges (and must pay any fees or charges imposed on consumers by any authorized dealer in accordance with the applicable agreements with such authorized dealers) related to the warranty service.

The Extended Warranty does not revoke or alter any existing warranties that apply to the Class Trucks. All existing warranty coverage for the Class Trucks remains in effect.

If, within three (3) years of the date of the Settlement Agreement, Hino provides a government-mandated or a government-recommended emissions system recall or repair campaign, Hino must provide affected Class Members with a New Parts Warranty covering any parts repaired, replaced, or modified by the recall or repair.

The New Parts Warranty will last for five (5) years from the date the Class Truck is repaired under an emissions system recall or repair campaign. Hino is required to notify Class Members and authorized dealers of the New Parts Warranty in connection with any recall or repair campaign.

Yes. The Extended Warranty and New Parts Warranty will transfer with your Class Truck for the entire duration of the warranty periods.

You can submit a claim now, and no later than on September 2, 2025.

Claims will not be paid unless the Settlement Agreement is approved by the courts.

Please visit this settlement site regularly for updates on the claims deadline.

Go to submit a claim now to make a claim online. You must submit a valid claim to receive compensation under the Settlement Agreement. The Claim Form asks for basic information and takes just a few minutes to complete.

If you received a letter or email containing a personalized Claim ID and PIN, it means Hino or the Société de l’assurance automobile du Québec provided information to the Claims Administrator about your Class Truck. Your online claim form is a simplified claim form and has been populated with that information.

• If the information is complete and accurate, you will only need to confirm it and choose your payment method to finalize your claim.
• You may claim for additional purchases or leases that are not pre-populated in your online claim. If the additional purchases cannot be confirmed against the information provided by Hino or the Société de l’assurance automobile du Québec, you will be required to provide documentation to prove your claim.

If the information on the simplified claims form is inaccurate or incomplete, you will have the opportunity to correct it. Contact the Claims Administrator if you have any questions.

If the claims process reveals that the information is inaccurate or incomplete, we may ask you to provide additional information and documentation after you have submitted your claim.

If you did not receive a Claim ID and a PIN, or if you do not want to submit an online claim form, you must submit a general claim form along with the following information to support your claim.

• Identification and contact information;
• Email address;
• The VIN of each Class Truck for which you want to submit a claim;
• Information necessary for the Claims Administrator to confirm that you are eligible for compensation and to determine the appropriate type of compensation for your Class Truck.

You will also need to provide documentation in support of your claim (see Question 14 of the Long Form Notice). If the Claims Administrator is unable to verify the information in your claim, the Claims Administrator may request other supporting documentation.

If you are unable to complete the online form or you do not have internet access, call the Claims Administrator at 1-888-726-1323. It does not cost anything to ask questions or to apply to receive a payment.

If you would prefer to submit your claim form by mail, you can request a hardcopy form to be mailed to you by calling 1-888-726-1323. For faster claims processing, you should submit your claim online at the website below, rather than by mail.

Submit claims online: www.HinoCanadaSettlement.ca

Submit claims via mail:

Hino Trucks Emissions Settlement

c/o Verita Global

P.O. Box 3355

London, ON N6A 4K3

To opt out of the Settlement Agreement, you must mail or email a written request to the Claims Administrator. To ensure its efficient treatment, make sure your request includes:

• Your name, full address, and telephone number;

• The case name: “Hino Trucks Canadian Settlement”

• A statement saying “I wish to opt out of the Settlement Class”; and

• Each of your Class Truck(s)’s Vehicle Identification Number(s) (“VIN(s)”), and

• If you so choose, a reason for your decision to opt out.

Your opt-out request must be postmarked or emailed no later than April 28, 2025 to the Claims Administrator:

Hino Trucks Emissions Settlement

c/o Verita Global 

P.O.Box 3355

London, ON N6A 4K3

Email: [email protected]

If you initiated a lawsuit in Québec against Hino with respect to the same subject matter covered by the Class Actions and you do not discontinue it before April 28, 2025, you will be automatically excluded from the Class Action in Québec.

If you do not opt out of the Settlement Agreement, you may object to it. The Courts will consider your views in deciding whether to approve or reject this Settlement Agreement. If the Courts do not approve the Settlement Agreement, no settlement payments will be sent, and the Class Actions will continue.

To comment on or to object to the Settlement Agreement, or the Distribution Protocol, or to Class Counsel Fees, you or your lawyer must submit your written objection to the Claims Administrator with the following information:

• The case name: “Hino Trucks Canadian Settlement”

• Your printed name, address, and telephone number;

• The VIN(s) of your Class Truck(s); and

• A detailed statement of your objection(s), as well as the specific reasons, if any, for each such objection, including all evidence, argument, and legal authority you wish to bring to the Courts’ attention. Your objection, along with any supporting material you wish to submit, must be delivered the Claims Administrator by April 28, 2025, at their contact information listed below.

Hino Trucks Emissions Settlement

c/o Verita Global 

P.O.Box 3355

London, ON N6A 4K3

Email: [email protected]

Excluding yourself (by opting out) means that you do not want to be part of the Settlement Class, you do not want to receive any benefits under the Settlement Agreement, and you do not want to release any of the claims resolved by the Settlement Agreement. If you opt out, you have no basis to object because the Settlement Agreement no longer affects you. Objecting is telling the Courts that you do not like something about the Settlement Agreement, or the Distribution Protocol, or Class Counsel Fees. You may object only if you stay in the Settlement Class. You do not need to submit a claim to object, but if you make an objection, you must still submit a claim to receive compensation under the Settlement Agreement. If you object to the Settlement Agreement, you are expressing your views about the Settlement Agreement, but you will remain a member of the Settlement Class (if you are otherwise eligible) and you will still release the claims covered by the Settlement Agreement.

THE APPROVAL HEARINGS Description of the Courts’ approval processes for the Settlement Agreement.

To take effect, the Settlement Agreement must be approved by the Courts. The Courts will hold approval hearings as follows:

For Canadian residents (except Québec)

B.-C. Supreme Court, at the courthouse at 800 Smithe Street, Vancouver, B.C. V6Z 2E1.

On May 6, 2025 at 10 am PT

For Québec residents

Quebec Superior Court, at 1 Notre-Dame Street East, Montreal, Québec, H2Y 1B6, in a room to be determined by the Court.

On May 20, 2025 at 9:15 am ET

At the hearings, the Courts will consider whether to give final approval to the Settlement Agreement, the Distribution Protocol, and reimbursement for the Claims Administration Costs.

At the hearings, the Courts will determine whether the Settlement Agreement is fair, reasonable, and in the best interests of Class Members.

It is possible that the hearing will be conducted remotely by videoconference. For more information, see the www.HinoCanadaSettlement.ca.

If the Distribution Protocol is approved, Class Members who leased their Class for less than six (6) months will not be eligible for compensation.

Class Members who owned a Class Truck for less than six (6) months and do not own it at the time they submit a claim may not be eligible for compensation, especially:

• if they were never the end user of the truck;
• if they owned multiple trucks for a short period; or
• if they do not have a significant connection with the truck for any other principled reason identified by the Claims Administrator.